Return & Refund Policy

1. Inspection Upon Delivery

Please inspect the package and products as soon as possible after delivery, including but not limited to:

• Whether the product has shipping damage, cracks, scratches, damaged flex cables, or other visible issues;
• Whether the model, size, color, version, and quantity match your order;
• Whether the packaging, product labels, QC labels, and warranty stickers are complete and intact.

If you find shipping damage, wrong items, missing items, or obvious quality issues, please contact us within 7 days after delivery and provide clear photos or videos as proof. If no issue is reported within 7 days, the product will be considered received in good condition.

2. Return and Refund Conditions

Customers may request a return, replacement, or refund under the following conditions:

• The product received does not match the order, such as wrong model, color, version, or quantity;
• The product was clearly damaged during shipping;
• The product is confirmed to have a quality issue before installation, use, removal of protective film, or damage to labels;
• The product has a non-human-caused functional issue, such as touch failure, display abnormality, black screen, flickering, lines, or LCD leakage.

All return or refund requests must be reviewed and approved by us. Unauthorized returns may not be accepted.

3. Warranty for Tablet Screens

We provide a 12-month warranty for tablet screen products. The warranty period starts from the purchase date.

During the warranty period, if the product has a non-human-caused functional defect, customers may request after-sales service. After inspection and confirmation, we may provide one of the following solutions: replacement with the same model, replacement with a product of equal value, reshipment, or refund/store credit if replacement or reshipment is unavailable. The final solution depends on the inspection result and product availability.

4. Testing Before Installation

Tablet screens are precision repair parts. We strongly recommend testing the screen before final installation. Please complete the following checks before installation:

• Connect the flex cable and test the display and touch functions;
• Confirm there are no dead pixels, bright spots, lines, flickering, or touch issues;
• Confirm the model, connector, and flex cable position match the original device;
• Proceed with installation only after the product is confirmed to work properly.

If the product has been glued, pressed, installed, film removed, flex cable bent, or shows installation marks, the after-sales review may be affected.

5. Situations Not Covered by Warranty

The following situations are not covered by warranty, return, or refund:

• Damage caused by improper installation, including cracked screen, broken flex cable, damaged connector, or touch failure;
• Cracked, pressed, bent, leaking, or physically damaged screen;
• Water damage, moisture, corrosion, short circuit, or damage caused by improper voltage;
• Product disassembly, modification, repair, or secondary processing by the customer;
• Product labels, QC labels, or warranty stickers removed, altered, or missing;
• Damage caused by improper storage, transportation, or use;
• Products outside the warranty period;
• Damage caused by force majeure, such as fire, flood, earthquake, etc.;
• Issues caused by purchasing the wrong model, wrong version, or problems with the device motherboard.

6. Return Process

To apply for after-sales service, please follow the steps below:

• Contact our customer service team with your order number, product model, and issue description;
• Provide clear photos or videos showing the issue, package, product labels, and testing process;
• We will review the information and provide an initial solution;
• If return inspection is required, we will provide the return address and return instructions;
• The customer must pack the product properly and provide the tracking number;
• After receiving the returned product, we will inspect it;
• After inspection, we will provide an after-sales solution within a reasonable time.

Please do not return any product without approval. Unauthorized returns may not be identified or processed.

7. Refund Processing

Refunds are only available for orders that meet this policy. Refunds will usually be returned to the original payment method. The actual processing time depends on the payment provider or bank.

• Original shipping fees;
• Shipping fees caused by purchasing the wrong model;
• Handling fees or logistics costs caused by personal return reasons;
• Product costs if the product has been installed, damaged, or cannot be resold.

If the return is caused by our wrong shipment, confirmed quality issue, or shipping damage, we will take responsibility according to the actual situation.

8. Replacement and Reshipment

For products confirmed to be covered by warranty, we will arrange replacement or reshipment based on stock availability. If the original model is temporarily out of stock, we may provide the following options:

• Wait for restocking;
• Replace with a product of equal value;
• Provide credit for future orders;
• Discuss another reasonable solution.